Your profile, account and notifications

Edit your profile

1. Tap your photo at the top of the screen, then Edit profile.
2. Take or choose a photo, or remove it.
3. Change your name, nickname, email, mobile or preferred position, then tap Save changes.

Changing your email sends a confirmation link to the new address. Until you confirm it, sign-in codes keep going to your old one.

Light and dark mode

Tap your photo at the top of the screen, then under Appearance choose Automatic (follows your phone), Light or Dark.

Notifications

Tap the bell at the top of Home. A number shows how many are new. Tap one to go straight to it. Tap Clear all at the top right to empty the list.

• Notifications disappear on their own after two weeks, unless they're about a fine that's still unpaid (or, for Managers, a late dropout still to decide on).
• Everyone: teams are out, voting is open, a space opened up from the waitlist, a fine issued to you, your bank transfer confirmed (or not arrived yet), a refund.
• Managers and Assistants: a new player joined or claimed their profile, a late dropout to decide on, a payment received, a bank transfer to check (it stays listed until someone confirms it), the group's bank details changed.
• Managers: the Byb team has reset your Stripe or PayPal set-up, so you can start it again.
• Support: the Byb team replied to your request.

Notifications show inside Byb. Byb doesn't send texts, and only emails you about signing in and your support requests.

Get help from the Byb team

1. Tap the ? at the top of Home to open Help & support. Search the help first: most answers are there.
2. Tap Contact support and choose what it's about. Byb shows help that might answer it as you type.
3. Choose the group it's about (or Not about a group), add a subject and tell us what happened. You can add up to 3 screenshots.
4. Leave Include app and phone details on if something isn't working: it helps us fix it faster. Then tap Send request.

• You get an email with your request number, like BYB-1042. We reply within 1 working day, Monday to Friday.
• When we reply you get a notification and an email. Reply in the app, not to the email: replies to emails aren't read.
• Reply needed means we've asked you something. If you don't reply in 7 days, the request closes.
• Tap It’s sorted, close this request when you're done. You can reopen a closed request for 30 days.
• See all your requests in Help & support › See all.

Only you and the Byb team can see your requests. Your Manager and your group can't. For questions about your group, like the time or who's playing, ask your Manager.

Sign out

Tap your photo at the top of the screen, then Sign out.

Delete your account

1. In Edit my profile, tap Delete my profile and confirm.

• This permanently deletes your account, profile, photo, contact details, ratings, stats, awards and votes. It can't be undone.
• You leave every group. Past scores stay so results still add up, with your name shown as "Former player".
• Receipts for card and PayPal payments are kept by the group for 6 years, with your name but not your email.
• If you're the Manager of a group with other members, hand over the Manager role first.