My sign-in code hasn't arrived
- Check your spam or junk folder.
- Check you typed your email correctly, then tap send it again. You can ask for a new code once a minute.
- Codes only work for 1 hour, so use the newest one.
It says my code is wrong or has expired
Codes work once and last 1 hour. Go back and tap Email me a sign-in code to get a new one, then use the newest email.
I can't see the teams
Teams only show once your Manager has published them, usually on the day. You'll get a notification when they're out.
I can't vote
- Only players who played in that game can vote.
- Voting closes 48 hours after full time, or earlier if everyone has voted.
I claimed the wrong profile
Ask your Manager to open that profile and tap Unlink account. Then join again with the group link and pick the right name.
I'm in the group twice
Ask your Manager to use Merge profiles. Everything is combined into one profile.
I paid by bank transfer but it still says I owe
- If it says Waiting for the Manager to confirm, your Manager hasn't checked their bank yet. It changes to paid when they do.
- If you were told it hasn't arrived, check the payment in your banking app (including the sort code, account number and reference), then tap I've paid again or talk to your Manager.
- Bank transfers usually arrive within minutes, but can take longer.
There's no Pay button
Your Manager hasn't turned on online payments for fines or subs. Pay them in person instead.
I paid but it still says I owe
- If you saw Payment on its way, your bank is still confirming it. It updates when it comes through.
- Pull down or reopen the page to refresh.
- Still stuck? Tell your Manager, and keep the receipt from Stripe or PayPal.
A score is wrong
A Manager or Assistant can fix it in Table › Results › Edit score. Stats and the table update straight away.
I can't leave the group or delete my account
If you're the Manager, hand over the role first in Group › Settings › Hand over the Manager role.
How do I switch to dark mode?
Tap your photo at the top of the screen and, under Appearance, choose Dark, Light or Automatic.
I've lost access to my email
Email us at support@bringyourbibs.com from the address you want to use now, and tell us your name and group. To keep your account safe, we'll check it's really you by asking three things only you would know, like the mobile number on your account, your last payment or fine, or when and where you last played. Once that's done, we move your account to the new address and email both addresses to say so. Your groups, games and stats all stay.
I got stuck setting up Stripe or PayPal
In Group › Settings, tap Continue to pick up Stripe's sign-up where you left off. If that doesn't work, or you connected the wrong account, contact support and choose Payments and receipts. We can reset it so you start again from the beginning.